ekar is the Middle East’s first car sharing platform, equipped with a car rental app, that makes driving from point A to point B easy and expense-free.

Using state-of-the-art instant reservations and smart technology for real-time responses, ekar has curated a network of vehicles for on-demand rental in the Middle East. Picking up an ekar in designated spots and dropping it off wherever is convenient. Own the road today.

Simply open the app and peruse top vehicles at your convenience, 24-7. Stationed at easy-to-reach locations in your neighbourhood, just launch our app and reserve your ekar directly from your mobile device.

When you’re ready to secure an ekar, book it as a pay-per-minute rental or book it on daily, weekly or monthly options.

Upon confirmation, inspect the vehicle and report any damages. For issues, please contact us at 600 567564 or via email at help@ekar.me.

Your car key is available in the glove compartment and can be simply removed for quick driving. While in use, your ekar is TOTALLY yours! Return the car to any public parking locations, end the booking from the app, and go on with your day.

You need a driving license, ID and must be 21 years or older, the credit card authorization fee is just AED 1. The approval process is within 1 hour.

Signing up is quick and easy. Register via our app available on both Apple and Android platforms. Start with uploading a selfie while holding your national ID, then upload a picture of your driving license and finally upload your national ID. Once we have received the required documents, your account will be approved.

Yes, but you must still be at least 21 years old, have a valid credit card, and a valid home country driver’s license which is at least 6 months old in good standing. You will have to upload a picture of your driver’s license, passport, and visa stamp.

No problem, it’s an easy fix. Just launch our app, click on login from the menu and click on “help” icon on the password field. Follow the instructions and you will be able to retrieve your password in no time.

All of our info is on the ‘Contact’ section of our App. We also have 24/7 support. Call us at: 600 567564.

You pay a one-time sign-up fee of 1 AED as a credit card validation fee. For our further information on our tiered pricing model please view our pricing section on the website.

Dubai:
Parking is free for RTA ekars parked in ABCD RTA zones and if you park in EFGHKL zones, you are required to send an email to us or submit parking details directly from the app to avoid any parking fine. In case the vehicle is parked in gated community, underground parkings, mall parkings or villa parkings then the last user will be charged for unauthorized parking. Parking is not allowed in Jabel Ali, Jafza and DIP. In case of any violation, the last user will be charged accordingly.

Abu Dhabi:
Parking is free for all the vehicles in standard Mawaqif non-residential parking dedicated bays. In case the vehicle is parked in residential parking bays, gated community, premium parking, underground parkings, mall parkings or villa parkings then the last user will be charged for unauthorized parking along with the fine that may be issued by Mawaqif or any other parking management company. Vehicles can be parked only on the top floor of Mawaqif multistory parkings across the city.

For these zones please email help@ekar.me and let us know the exact parking zone e.g 382F as soon as you park up. You can do this by clicking on “Parking Details” link from the menu on the app.

Tesla: Trip must be started and ended in Masdar City only. If the trip is ended outside Masdar city, a penalty of AED 250 is applicable. Also, the car should not be parked in the TESLA charging stations installed in Masdar city.

Etihad Private Fleet: Trip should ended only within the etihad staff accomodations. In cae the trip is ended anywhere in the city, unauthorized parking penalty is applicable.

For ekar X Long-Term Rentals: You are also responsible to pay for all parkings during your trip in an ekar X Long-Term Rental. Also, please inform us about the parking at the end of the trip. You can notify us via the app, email or over the phone.

Customers are liable to pay parking if the take the vehicle to a different emirate. For example, parking is not free for Dubai cars in Abu Dhabi and Sharjah. Parking is not free for Abu Dhabi cars in Dubai and Sharjah.

Sharjah: Cars should be parked only in open free parking in Sharjah. If the car is parked in any paid parking, the customers will be liable to pay for the parking themselves. In case the vehicle is parked in gated community, underground parkings, mall parkings or villa parkings then the last user will be charged for unauthorized parking.

InterCity - Sharjah/Abu Dhabi: Cars rented from Sharjah can be parked in standard mawaqif non-residential parking areas. Cars rented from Abu Dhabi can be parked in open free parking in Sharjah.

All ekar vehicles are equipped with toll tags. All toll charges incurred during your reservation will be added to your account. Additionally, anyone found tampering with the tag will be charged a penalty.

Please note that it can take up to 24 hours for the charges to be reflected on your credit card statement.

Simply register a credit card with our car rental app for payment. The next business day, all transactions will be made available. For each transaction you will receive an email.

Your credit card will be automatically charged for parking tickets, towing, and any associated processing fees. If you have any concerns, please contact us.

You can reserve an ekar directly from the ekar app.

You can change or cancel a reservation anytime up to the start time of the reservation. If you need to cancel after this time, please give our team a ring.

Yes, you can book our cars up to 1 day ahead of time. Please be reminded that we will only guarantee future bookings of at least 1 day in duration.

We accept payments online using Visa and MasterCard credit/debit cards in AED and in ekar's e-wallet driving credits.

Yes, but only in carriers. Excessive cleaning fees do apply if pet hair and/or odors are found in the ekar vehicles.

No. An excess cleaning fee will be applied if we detect smoking within the vehicle, please view our service fees structure on our website.

We are most definitely family friendly! Please make sure you bring your own booster/car seat to ensure your little ones are safe.

If you left an item, please call us immediately to report the missing belonging. Please note, there will be a charge of AED 30 minimum to recover any item.

Call us at 600 567564 or whatsApp us at +971 56 3349427 or you can contact our recovery team at +971 52 8852455 for Dubai and +971 55 678 8472 for Abu Dhabi.

You must immediately report accidents, breakdowns, defects, or damages involving your ekar vehicle or its equipment to the Member Service team by calling (600 567564) or emailing: help@ekar.me.

In the event of an accident, it is mandatory to obtain a police report by calling 999. Once you have received the police report, leave it in the glove compartment and advise our Member Service team. Failure to provide a police report can result in all relevant costs diverted to you.

We do not offer this service at the moment.

Green – the vehicle is available
Red – the rental car is reserved or in use
Yellow – the car is connecting to the server

You can use our app to locate available vehicles for carshare. You can also check the windshield reader. A green light means the car is available. A red light indicates the vehicle is reserved. If no lights are on, the car is in sleep mode. Use the app wake ekar up and check the car’s availability.

Just download our app from appstore or playstore, launch the app, locate a vehicle near you and start your reservation. The light on the windshield reader will change from red to yellow to green, indicating you have successfully started your trip. Listen for the central lock. This may take up to 30 seconds depending upon signal strength. Sometimes a communication problem or long delay can cause a booking failure. If you ever need help, feel free to call us at (600 567564).

The key is located in a key holder within the glove box.

Dubai:
For our RTA fleet, park the car in any RTA spot ABCD throughout Dubai. For our private fleet, please return the rented Dubai car to the previous parking spot and insert the car key into the key holder. Remember to take all of your belongings. End the booking via your app.

ekar X:
You are required to email us (help@ekar.me) the pictures of the odometer reading and the fuel gauge reading before the start of your reservation and after the you end your reservation. Please ensure that the fuel is topped up before you end your trip. You are also responsible to pay for all RTA designated parking's during your trip.

Yes, you would need to give the ekar team a call to update the reservation.

For any long-term rental for over a day can be extended directly via your app, for all other scenarios feel free to call us at 600 567564.

Dubai:
Petrol is free! All RTA ekars have a VIP Fueling Tag which can be used to refuel vehicles at no cost to the user, at any ENOC or EPPCO petrol stations. Please ensure to return the car with at least 1/4 of the tank! This will make sure that the next ekar member gets away smoothly.

ekar X:
Please Note: You are required to email us (help@ekar.me) the pictures of the odometer reading and the fuel gauge reading before the start of your reservation and after the you end your reservation. Please return the vehicle with the same fuel level as it was at the start of the trip to avoid any penalty.

Abu Dhabi:
Petrol is free! All ekars have a Smart Chip which can be used to refuel vehicles at no cost to the user, at any ADNOC petrol station. Kindly use only the Self Service option and Special Fuel to refuel the vehicle. Please ensure to return the car with at least 1/4 of the tank! This will make sure that the next ekar member gets away smoothly.

Please ensure to refuel the vehicle before travelling to any other emirate within UAE. In case if the vehicle is refueled outside Dubai (RTA Dubai Vehicles) or Abu Dhabi (Abu Dhabi Vehicles), then the fuel cost will not be covered and the customer will be liable for the same.

Sharjah:
Petrol is free! All Sharjah ekars have a Smart Fueling Tag which can be used to refuel vehicles at no cost to the user, at ADNOC petrol stations. Please ensure to return the car with at least 1/4 of the tank! This will make sure that the next ekar member gets away smoothly.

If you see an error message on your ekar app, here are the most likely reasons for the mishap:

The key fob was not returned to the glove box holder;
A door, including the trunk, may still be open;
You might be ending the trip from a basement or a closed area. You are trying to end your trip outside an ekar parking stall;
Still having issues ending your trip? Contact us for help by calling us at (600 567564).

This usually means the car is in sleep mode. Simply use your ekar app to select the vehicle.

Please report any damage or cleanliness issues by calling us at 600 567564 at the start of your trip. It is up to you to communicate this to us before you are held responsible for damaged committed by a previous driver.

No, only the reserved ekar member may operate the vehicle.

Always fuel ekars with regular unleaded.

If you find yourself in a rare circumstance, go ahead and pay for it - we’ll add driving credits to your e-wallet of the equal value. You will have to submit a copy of your bill to help@ekar.me to claim the reimbursement.

Please send us an email at help@ekar.me with the account closure request. Kindly note that the account will be closed after 30 days from the last reservation date.

If a Member is at fault for damage to the vehicle, they will be responsible for a damage and administrative fee of AED 3,000 minimum, unless a higher total amount is determined by the insurance company under ekar’s Third Party Liability insurance agreement. Members who are involved in an accident where the police report details 3 cars, and the user is both at fault and not at fault, a participation excess fee of AED 1000 will apply.

Drivers without a Middle Eastern license, or who have held a UAE license for less than 6 months, are liable for an additional 20% on the total claim amount.

Drivers who are 21-24 are liable for an additional 20% of the total claim amount

ekar is insured with Third Party Liability insurance.

You will have to file a police report and submit a copy of the report to ekar. If the Member Agreement is broken when the damage was caused, the full amount of the damage to ekar and third party (other car/property etc.) will be the Member’s responsibility - the user’s Membership may also be terminated.

Please contact customer service if you have any questions regarding an accident.

Any violations will lead to Membership termination immediately.

We do not offer this service between Dubai and Abu Dhabi.

InterCity - Sharjah/Abu Dhabi: Cars rented from Sharjah can be parked in standard mawaqif non-residential parking areas. Cars rented from Abu Dhabi can be parked in open free parking in Sharjah.

The onus is on the customer to clean and maintain the vehicle for any trip of over 6 days. Customer will be liable for all vehicle fines pertaining to maintenance or cleanliness irregularities.

No, all the prepaid bookings under RTA Fleet (Daily) and Daily, Weekly or Monthly bookings under ekar X are not refundable.

e-wallet feature built within the ekar app allows the users to purchase credits for their reservations. The credits once purchased are not refundable. Please note: Users with e-wallet credits are not charged with payment gateway fee.

No. There is no return for early return or no shows.

Collision Damage Waiver (CDW) covers 50% of the accident admin fee in case of any accidents. CDW is pre-checked for all bookings and customers have the option to deselect it during the reservation. Once the customer opts for CDW, it will not be refundable.

Yes, one additional driver is allowed per reservation. The additional driver must be at least 21 years of age, hold a valid driver’s license, and have a valid ID. The additional driver must also be compliant with all of ekar’s terms and conditions.

Additional drivers can be added when booking a reservation provided the terms and conditions are complied with. On the reservation details page, there is an optional checkbox called ‘Add an additional driver’. Click this checkbox in order to add one additional driver. Fees are listed within the ‘Learn More’ link next to the checkbox.

The fee varies by the type of reservation made.

Pay Per Minute vehicles:
5 AED per Pay Per Minute reservation
20 AED per Daily reservation

Long Term vehicles:
25 AED per Daily reservation
75 AED per Weekly reservation
150 AED per Monthly reservation