Payments and Refund Policy

We will charge all fees and charges that you have incurred as an ekar member or in using the ekar Car-Sharing Program to the credit card you have provided to us. You must ensure that the credit card information associated with your ekar account is always up to date and that there are sufficient funds available to cover any amount you owe to us. Fees and charges incurred by you are not refundable except in case of fraudulent activities not caused by you.

Refunds will be done only through the Original Mode of Payment.

You are solely responsible for all credit card, banking, service, cellular, data or access fees or charges you incur in relation to any payment to us, insufficient funds or your use of any of the services, features or other parts of the ekar Car-Sharing Program.

For all payments taking against your credit card, ekar will send you a payment confirmation email to your registered email address. This will be sent within 24 hours of the payment being taken

Multiple Bookings may result in multiple postings to the cardholder’s monthly statement.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

You understand and agree that we have no duty to provide you with rental, billing, payment or other account information or reminders in any other way and that you are responsible for checking, managing and updating your ekar account, rental, billing and payment information.