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Hello Saudi Aramco!

Welcome to ekar, the first car share operator in the Middle East and now first in Saudi Arabia! At ekar we provide thousands of happy customers across the Gulf with pay-per-minute, hourly, daily, weekly, and monthly car rentals via our smart car app-driven technology. We are so happy to be providing Saudi Aramco with our carsharing services, in partnership with Samara. Why own a car when you can own the road?

920002854 Arabic help@ekar.me
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Rates


Pay per minute

55 Halala (SAR 33 per hour)

Per day rate for booking exceeding 5 hours

SAR 165

Fuel - Fill up at Tasheelat No. 32 - located in Aramco Dhahran Community

Free

Insurance

Insurance Included

Drained battery fee

SAR 145

Excessive cleaning fee

SAR 145

Out of pool drop off

SAR 50

Lost Keys and/or KEY FOB

SAR 1100

Unsecured Vehicle Fee

SAR 145

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FAQ


What is ekar?

ekar is the Middle East’s first smart car rental company allowing people living or visiting the Middle East the freedom of driving a car without the hassle and expense of owning one! ekar uses state-of-the-art instant reservations and smart access technology, providing a network of vehicles for per-minute on-demand rent across the Middle East.

ekar members only pay for the time they use. ekar’s fleet of brand new vehicles provides plenty of space for you and your family. ekar offers an easy and affordable way to enjoy all that Saudi Arabia has to offer.

How does ekar work?

You will have 24/7 access to the most efficient fleet of cars by the minute. ekars are stationed at convenient locations across Aramco Dhahran, visible on the App. You can reserve your ekar directly from your smartphone.

Unlock your ekar using the App. Make sure the car is in good condition and report any damages. For issues, please contact us at 920002854 or via email at help@ekar.me.

Your car key is located in the glove box. Enter your unique PIN on the terminal located in the glove box and remove the key from the key holder to begin driving.

You only pay for your utilization of ekar. For all your stops, keep your ekar's key with you like any regular car. When your journey is complete, please return your ekar to the designated parking slot located within Aramco Dhahran, and insert the car key into the key holder. Remember to take all of your belongings.

End the booking via your App. Then you are all done!

What do I need to join ekar?

What do I need to join ekar?

All you need to join is a valid driving license, an Aramco ID, a Government ID and your age to be between 21 and 64 years. In addition to this, our credit card pre-authorization fee (non-refundable) is just AED 1.00 and the approval process is within 1 hour.

How do I Register?

Registering for an account is quick and easy, just follow these steps:

  • Downloaded and install our app.
  • Launch the ekar app and click on "create account".
  • Fill out the registration form with the required fields.
  • Please make sure to use your Aramco email id.
  • Upload a picture of your valid driving license, your Government ID and a selfie with your driving license.
  • Complete the registration process by providing a valid credit card number.

Upon verification of your information, you will receive a welcome email from ekar with your personal PIN code. That's it, you are ready to reserve your first ekar!

I forgot my username/password!

No problem, that's an easy fix. Just visit the login page at ekar.ae, click the “forgot password” link and follow the instructions

How can I contact ekar?

We have 24/7 support, just call us at 920002854 or email us at help@ekar.me.

How do I reserve an ekar?

You can reserve an ekar through the ekar App or just call us at 920002854.

What if I need to change or cancel my reservation?

You can change or cancel a reservation anytime yourself up to 5 minutes before the start time of the reservation. If you need to cancel your reservation after this time, please give us a call at 920002854.

How about refueling the ekar?

Normally, you will not have to refuel during your trip as the ekar team keeps the vehicles fueled up. If during your trip the ekar does require additional fuel, kindly visit the Tasheelat No. 32 - located in Aramco Dhahran Community, and they will refill your car for free. In the event that your ekar needs to be refueled during a trip outside of Aramco Dhahran, please use your personal funds to do so. After you have completed the refueling process, please keep the receipt and send it to help@ekar.me. ekar will reimburse you onto your credit card for this expense.

Can I book in the future?

Yes, you can book our cars upto 1 day ahead of time. Please be reminded that we will only guarantee future bookings of over 5 hours in duration.

When will you refund?

If you had a problem with your rental or suspect fraudulent activities, please contact us at 920002854 or email us at help@ekar.me.

How can I pay for ekar’s services?

We accept payments online using Visa and MasterCard credit card in SAR currency.

Are pets allowed in ekar?

Yes, but only in carriers. Excessive cleaning fees do apply if pet hair and/or odors are found in the vehicles.

Is smoking allowed in ekar?

Smoking is not allowed, and an excess cleaning fee is charged on the user's credit card if it is identified that smoking occurred in the vehicle during her/his reservation.

Is ekar equipped for kids?

We are most definitely family friendly, but please make sure to bring your own booster/car seat to ensure your little ones are safe.

What if I have lost or found an item in an ekar?

If you find an item left behind by another member, please leave the item in the glove box or the trunk depending on the size of the item, and let us know by calling 920002854.

Please also call to report a lost item, we will keep an eye out for it and let you know once it has been found. You can pick up your lost item at our offices.

What do I do if I need roadside assistance?

Call us at 920002854 and you will be connected to your ekar Member Service Team who will assist you.

What do I do if I get into an accident?

You must immediately report accidents, breakdowns, defects, or damages involving your ekar or its equipment to the Member Service Team, calling (920002854) or via email at help@ekar.me.

In the event of an accident, it is mandatory to obtain a police report by calling 911. Once you have received the police report, leave it in the glove compartment and advise our Member Service team by calling 920002854 or via email at help@ekar.me. Failure to provide a police report can result in all relevant costs being charged on your credit card.

Can I go outside of the Aramco?

Please contact our offices at least 24 hours prior your trip. We can field these types of requests.

What are the lights on the ekard reader?

Green – the vehicle is available
Red – car is reserved or in use
Yellow – connecting to the server

How can I tell if a car is available?

Check the ekar App or ekar.ae to find available cars near you. You can also walk up to a vehicle and check the windshield reader. A green light means the car is available. If no lights are on, the car is in sleep mode. Use the App to wake ekar up and check the car’s availability.

How do I start my trip?

To start your trip, simply use your ekar App. The light on the windshield reader will change from red to yellow to green, indicating you have successfully started your trip. Listen for the central lock. This may take up to 30 seconds depending upon signal strength. Sometimes a communication problem or long delay can make a booking fail. If you ever need help, feel free to call us at 920002854.

Where is the key?

The key is located in the glove box in the key holder.

How do I end my trip?

Simply return the FOB Chip attached to the key to the terminal where you took the key from, then exit the vehicle. Ensure all doors and windows firmly closed and cabin lights are off. Use the APP to end your trip. Remember to take all of your belongings. Then you are all done!

Can I change my reservation after I booked a car?

Yes, you can change the reservation yourself through the App anytime up until 5 mins before the start time or before the end time of your reservation. After this, you would need to give the ekar team a call to update the reservation.

What do I do if I’m running late?

If you realize you are running late, you can update the reservation time on the app or by calling us at 920002854. If nobody else has booked the vehicle after you, you can change the reservation without any additional charges.

What happens if the bay I need to return the vehicle to is blocked?

If when you return from your journey and the bay is blocked by another vehicle please park in the closest available parking space. Please call your ekar team member 920002854 to let them know where it has been parked. We will arrange to get the ekar back to its correct space.

Why can’t I end my trip?

ekar will let you know when there’s an issue ending your trip with an error message on your ekar App.

There are a variety of reasons why you might not be able to end your trip. Here are some of the most common:

  • The key fob was not returned to the glove box holder
  • A door, including the trunk, may still be open
  • You are trying to end your trip outside an ekar parking stall
  • Still having issues ending your trip? Contact us for help by calling us at 920002854.

The lights on the windshield reader are off, what does this mean?

This usually means the car is in sleep mode. Simply use your ekar App to select the vehicle to wake it up.

What if the car is damaged or dirty?

Please report any damage or cleanliness issues by calling us at 920002854 at the start of your trip. This is an important step because you could be held responsible for any unreported damage or cleanliness issues if left until after your trip.

Can someone else drive during my reservation?

No, only the ekar member that reserved the car can drive that ekar.

How do I refuel?

Please visit Tasheelat No. 32 - located in Aramco Dhahran Community and they will fill up at no cost.

What type of gas is ekar taking?

Always fuel an ekar with regular unleaded.

How can I cancel my Membership?

We will be sad to see you go, but simply email us from your registered ekar account or call us at 920002854.

What is the damage fee and when does it apply?

If a Member is at fault for a damage to the vehicle, they will be responsible for a damage and administrative fee of SAR 200 minimum, unless a higher total amount is determined by the insurance company under ekar's Fully Comprehensive Insurance agreement.

What type of insurance is included?

Samara provides fully comprehensive insurance to our customers, however, in an event of an accident a fee of 500 SAR will be deducted from the customer's credit card if they are at fault.

In the event of driving outside of Aramco without the necessary documents such as Iqama and valid KSA license, the user will be held responsible for all costs incurred if they have an accident or fines outside the Aramco Dhahran compound as dictated by the insurance.

What happens if there is an insurance claim?

You will have to file a police report and submit a copy of the report to ekar. If the Member Agreement is breached during the time the damage was caused, the total amount of the damage to ekar and third party entities (other car/property etc.) will be the user's responsibility and the user’s Membership may also be terminated.

Please contact customer service if you have any questions regarding an accident.

When do I receive an invoice for my trip?

The invoice will be emailed to you at your ekar's email account id after the trip has ended.

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About ekar

Car rental and ownership has always been a prohibitively time-consuming and expensive task. There are a bunch of pain points - dealing with customer service people that do everything but provide customer service, picking up and dropping off a car, jumping through hoops to get the right car financing - only to have use of a car that sits parked for 90% of the day. That’s why we launched ekar, a easy-to-use car sharing platform that allows you to easily book cars across the city where you live and work from the comfort of your smartphone.

Parking Spots

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Policy ekar

ekar Member Agreement

IMPORTANT – PLEASE READ CAREFULLY

Click Here to read the SAMARA POLICY which is also part of this policy.


Please read this Agreement carefully prior to registration. It explains your rights and duties as an ekar member.

By submitting your registration for ekar membership you agree to abide by this Agreement and you understand and accept that you give up certain legal rights. You also confirm that the information you provided in your registration form is complete and accurate and that you meet the eligibility criteria to become an ekar member (see the “ Eligibility Criteria” section below).

You further understand that we may, in our sole discretion, reject your application for ekar membership, whether or not you meet the eligibility criteria. You also understand that we may change the eligibility criteria for ekar membership or any part of the ekar car sharing program, or change the ekar Member Agreement at any time.

YOU MAY CANCEL YOUR ekar MEMBERSHIP AT ANY TIME BY NOTICE TO US IN WRITING FROM YOUR EKAR REGISTERED EMAIL. FEES AND OTHER CHARGES ARE NOT REFUNDABLE EXCEPT WHERE REQUIRED BY LAW.

Your ekar Member Agreement

What your ekar Member Agreement Covers?

This is the ekar member agreement, which sets out the conditions of ekar membership and the terms under which you may participate in the ekar car sharing program. We will refer to the ekar member agreement as “this Agreement”.

The following topics are covered by this agreement:

Membership
Fees, Rates, Charges and Payment
Rental Process
Privacy Policy
Contact

When this Agreement refers to “you” or “your”, it means the person who has applied for ekar membership by submitting a registration or in any other way that we make available from time to time. When this Agreement refers to “we”, “our” or “us’, it means ekar Carshare LLC.

This Agreement contains a number of capitalized terms. These terms have specific meanings and are defined in the glossary found at the end of this Agreement.

How may this Agreement be Amended?

You agree that we may amend, supplement or replace this Agreement or any part of it (including other Documents) at any time. If we make changes to this Agreement, we will let you know by sending an email to the email address you have provided to us on registration at least 10 days before the changes come into effect.

You are deemed to have received and read the changes, and agreed to be bound by them, if you make a reservation, use a Vehicle, access your member account or use any other ekar features or services after the changes have come into effect. Nevertheless, we may ask you to read and confirm your agreement with any changes to this Agreement when you make a reservation, access your member account online, use the ekar app or other ekar membership features or services.

For your convenience, we will also make the most recent version of this Agreement (including all other Documents) available online at www.ekar.ae for viewing, downloading or printing. You can also request copies over the phone 920002854 or by e-mail at help@ekar.me.

How to Become an ekar Member?

To become an ekar member and to use our ekar car sharing program, you must:

register with us by one of the methods that we make available from time to time;
meet the eligibility criteria to become an ekar member and to use the Vehicles;
accept the terms of this Agreement, including our Rate Schedule, Privacy Policy, and any other Documents, and agree to abide by them;
be approved by us as a member; and
pay the applicable ekar registration fee.

By applying for ekar membership you confirm that the registration information you have provided is complete and accurate and that you meet the eligibility criteria to become an ekar member. You also understand that we are relying on your confirmation in evaluating your application.

REGISTRATION

You can register for ekar online at www.ekar.ae
During the registration process, you will be asked to provide personal information (such as your name, gender, and date of birth), contact information, driver’s license information and a valid credit card. Your contact information must include a valid email address and a valid mobile telephone number.

You must notify us if there are any changes to the contact information you provided so that we can continue to send you a confirmation and keep you updated.

We will use this information, among other things, to determine your eligibility for ekar membership and ekar car sharing program, to manage your ekar membership and member account, and to provide the ekar car sharing program to you and to bill you for your use of the ekar car sharing program and related charges described in our Rate Schedule. For more details on how we use your personal information, please see the “Protecting Your Privacy” section below.

ELIGIBILITY CRITERIA
You must meet and maintain the following eligibility criteria to become and remain an ekar member and to use our Vehicles:

be at least 21 years of age;
Not older than 64 years old;
hold a valid SAUDI ARABIA Driver’s License;
submit a copy of your ID front and back;
submit a copy of your driver’s license, front and back;
for Ladies (until 15 June 2018), use your existing foreign driver license

MEMBERSHIP APPROVAL
By applying for ekar membership, you authorize us to check your driving license, Saudi Arabia ID card or your passport including visa stamp to check whether you meet the ekar eligibility criteria. We may make these checks as part of approving your membership application but have no duty to do so.
You understand that you will not automatically become an ekar member merely because you satisfy the ekar eligibility criteria and that we may or may not approve you as an ekar member in our sole discretion.

If for any reason, your ekar membership was declined (for example because you do not meet the eligibility criteria or we did not receive your documents in time) or terminated, there is no need for you to set up a new Member account. Simply contact us by email at help@ekar.me and provide your initial registration information or old ekar member number, if available, together with any new or outstanding information (such as an updated driving record) you would like us to consider as part of your membership application. If we approve your ekar membership, your previous registration can be re-activated.

PAYMENT OF FEES
Once we have approved you as an ekar member, we will charge the ekar registration fee, we will charge the ekar registration fee to the credit card you provided as part of your registration. and to you must pay an initial registration fee.

ekar Membership
Becoming an ekar member does grant you unlimited rights to participate in the ekar car sharing program. You may use vehicles and other membership services or features only in accordance with the most current version of this Agreement, and subject to availability and subject to any other limitations or requirements.

We may make additional types or classes of ekar membership available in the future and will inform you if we do so.

Once we have approved you as an ekar member, your membership is for an indefinite term, unless it is terminated in accordance with this Agreement or canceled in accordance with your statutory rights.

 

ekar App
Please use the ekar app to access many of the ekar features or services through your smartphone or tablet, including accessing your ekar account, locating and reserving Vehicles, and the Call Centre 920002854.

Your ekar Account
To create your ekar account, you will be required to provide an email address as your username and a unique password (in addition to the other required registration information). You must keep your password strictly confidential at all times, must not make them available to others and must not allow others to use your username and password to access the ekar app or ekar website through your account.

Allowing another person to drive the car using your account is not PERMITTED. Any applicable charges such as fines incurred during your reservation time will be directly charged to your account and you will be held responsible for all eventualities.

You agree to access only the authorized sections of the ekar app, the ekar website, and your ekar account only by using your username and password. You agree to take all necessary steps to prevent others from obtaining your username or password and to notify us of any unauthorized access of your ekar account, the ekar app or the ekar website. You will be responsible to pay for all associated costs or damages arising from others using your ekar account, whether through the ekar app, the ekar website, or otherwise, with or without your permission or knowledge, occurring before you notify us of such unauthorized use.

You also agree that you do not acquire any rights of use or ownership as a result of using your ekar account, the ekar app, the ekar website or any services, features or other parts of the ekar car sharing program.
If you use ekar Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

Changes in Status
At any time during your ekar membership, you must immediately let us know if any of the events listed below occur. It does not matter whether these events occur in Saudi Arabia or anywhere else in the world or whether they occur in relation to your use of a Vehicle or otherwise:
when your Driver’s License, Aramco ID, Government ID has been suspended, expired, surrendered, withdrawn, lost or is no longer valid for any other reason; when you are involved in a traffic accident while operating one of our Vehicles; when your contact information, including your email address and mobile phone number, changes; or
when your credit card information changes.

If you do not tell us about any of the above your ekar membership may be suspended or terminated (see the “ When your ekar Membership may be Suspended or Terminated” section below). Depending on the nature of the change we may also request that you provide an updated copy of your official driving record.

Fees, Rates, Charges and Payments

Membership Fees and Rental Fees
As described in the “Payment of Fees” section above, you must pay an initial credit card pre-authorization fee (non-refundable).

For each use of a Vehicle, you must pay the applicable rental fee calculated on per minute, hourly or per day basis depending on the relevant rental period, plus applicable taxes. All rental fees begin to accrue when you start your Rental Period (see the “Beginning Your Trip” section below) and stop to accrue when you stop your Rental Period (see the “Ending Your Trip” section below).

Your rental fees are calculated and charged to your credit card at the end of your Rental Period.

Other Charges
If you drive a Vehicle beyond a certain distance during a rental period (up to 200 KM), we will charge you an additional fee per kilometer plus applicable taxes.

You will also be required to pay certain charges related to your use of a Vehicle, replacement costs, administration, account processing or other activities that may arise in connection with your ekar membership, including the following:

returned or rejected payments;
collection efforts due to non-payment;
processing of Traffic Violations towed Vehicle costs or toll charges;
failure to return Vehicles to Dedicated Parking Spot;
failure to secure Vehicles;
cleaning and maintenance.
We may amend, replace or supplement these charges at any time.

Our Rate Schedule
A list of our current fees and other changes are set out in our attached Rate Schedule. It is also available online at help@ekar.me. We will notify you of any new fees, charges or rates or any increases to our fees, charges or rates (see the “How this Agreement may be Amended” section above) and such changes are incorporated into this Agreement by reference.

Payment
We will charge all fees and charges that you have incurred as an ekar member or in using the ekar car sharing program to the credit card you have provided to us. You must ensure that the credit card information associated with your ekar account is always up to date and that there are sufficient funds available to cover any amount you owe to us. Fees and charges incurred by you are not refundable except in case of fraudulent activities not caused by you. Refunds will be done only through your primary method of payment.

You are solely responsible for all credit card, banking, service, cellular, data or access fees or charges you incur in relation to any payment to us, insufficient funds or your use of any of the services, features or other parts of the ekar car sharing program.

You will receive a payment confirmation email from ekar for all the payments being charged on your credit card. This will be sent within the 24 hours of the payment being taken.

Multiple Bookings may result in multiple postings to the cardholder’s monthly statement.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

Viewing your Account History
At present, you can access the following information through your ekar account:
your rental and payment history;
your account statements and information; and
the fees and charges that you have incurred.

You understand and agree that we have no duty to provide you with rental, billing, payment or other account information or reminders in any other way and that you are responsible for checking, managing and updating your ekar account, rental, billing and payment information.

How to Reserve a Vehicle

Making Reservations
Reservations can be made through the ekar app. You cannot make more than one reservation for the same time period, but you can have multiple reservations in the future. You can change or cancel your reservation up to 5 minutes prior to starting it at no cost.

If you do not start the Rental Period of your reserved Vehicle within 15 minutes of the start of your reservation, the reservation will automatically expire and the appropriate amount will be charged to your account. The Vehicle in question may be reserved or used by other ekar members.
We will treat all reservation requests on a first come, first served basis and have the right to refuse a reservation if the number of available Vehicles is not sufficient to meet all reservation requests. Further, we may refuse or cancel a reservation for emergency, safety, business, operational, technical or mechanical reasons.

For future bookings more than 24 hours ahead ekar will only guarantee the booking if the reservation is for more than 5 hours. Bookings under this time it will be based on availability and a car may be assigned to your booking that is in a different location from where it was located when the reservation was made. ekar will always endeavor to assist in making the experience as efficient as possible.

Vehicle Unavailable
If you cannot find your reserved Vehicle during the reservation period at the parking location indicated in your reservation during your reservation period, please contact our Call Centre immediately for assistance or to make alternate arrangements.

Beginning Your Trip
Starting Your Rental Period and Unlocking Your Vehicle
Once you have located your reserved Vehicle, you unlock the Vehicle and begin your Rental Period using your ekar app or ekar membership card. For more information on how to access a Vehicle and start your Rental Period, please see attached Trip Process.

Pre-Trip Check
Before operating a Vehicle, you must familiarize yourself with the Vehicle, the Trip Process and Parking Rules and the Vehicle Manual. The manual contains instructions and other useful information on how to use the Vehicle and its equipment. A copy of the manual can be found inside the Vehicle.

You must also inspect the interior and exterior of the vehicle for any defects, damages, soiling, and any missing, incomplete, defective or inoperative equipment or documentation (such as the Vehicle’s Key Fob, the insurance papers or the copy of the Manual). In the following, we will refer to any of these issues as “Vehicle Damage”.

If you discover any Vehicle Damage, you must let us know immediately calling our Call Centre through (at 920002854). You must report any Vehicle Damage to us completely and accurately. The Call Centre will inform you whether any of Vehicle Damage you have reported will prevent you from using the Vehicle or will let you know what additional steps you may have to take to properly address the issue. If the Call Centre determines that a Vehicle can no longer be used, it will assist you in making alternate arrangements.


Failure to Report
You understand and agree that if you do not completely and accurately report to us any Vehicle Damage already existing at the beginning of your Rental Period, that damage will be deemed to have occurred during your Rental Period and you must pay us for that damage unless it can be established to our satisfaction that Vehicle Damage could not have occurred during your rental period.

The Key Fob
The Key Fob can be found in the Vehicle’s glove compartment. The Key Fob is used to lock and unlock a Vehicle for stopovers without ending your Rental Period (for more information, see the “Stopovers” section below). Further, you cannot end your Rental Period unless you have returned the Key Fob to its holder in the Vehicle’s glove compartment.

The Key Fob remains our property at all times. You must not remove any of the keys from the Key Fob. You must let us know immediately (at 920002854) if the Key Fob of your Vehicle is lost, stolen, damaged or not functioning properly so that we can prevent improper use or any further damage to any of our Vehicles or equipment.

Moreover, you must pay for the cost of replacing a Key Fob that is, or is deemed to be, lost, stolen or damaged during or in connection with your rental of a vehicle. Please see the Rate Schedule for more details on the applicable charges.

Who Can Drive
The only person who is permitted to drive a vehicle that you have rented during your rental period is you.

You are not permitted to allow any other person to operate a Vehicle and you will remain responsible for all fees and charges arising in connection with the rental period.

Your Duties when Operating a Vehicle
You or your Emergency Drivers must use the Vehicle and its equipment in accordance with all applicable traffic laws, the terms of this Agreement, the Trip Process and Parking Rules and the Vehicle Manual. Your duties include:
carrying a valid Driver’s License whenever driving a Vehicle;
operating Vehicles safely and with care, driving defensively within speed limits and as permitted by local weather and environmental conditions;
ensuring that a Vehicle remains roadworthy and reliable;
securing Vehicles against theft, vandalism or improper use by others (including closing all windows and ensuring that all doors and the trunk are locked when you leave the Vehicle during stopovers or at the end of your trip);
keeping Vehicles clean and tidy; and
immediately informing us of all Traffic Violation notices and parking violation notices (including from privately operated parking facilities) received during your Rental Period.

Some of the things you or your Emergency Drivers must not do include:
operate a Vehicle if you are not authorized or qualified by law to do so;
operate a Vehicle while under the influence of alcohol, drug or any other intoxicating substance. Even if the legal limit is higher, we have adopted a strict “no drinking and driving” policy for the ekar car sharing program and a 0.0% limit for any intoxicating substance applies;
permit anybody who is not an Emergency Driver to operate a Vehicle;
use any hand-held electronic device while operating a Vehicle;
use a Vehicle to transport flammable, poisonous or other hazardous or dangerous goods;
transport objects with the Vehicle that could (due to their size, shape or weight) adversely impact the Vehicle’s operation or that could damage a Vehicle;
use a Vehicle for towing or any off-road driving;
use a Vehicle as a taxi or vehicle for hire;
use a Vehicle for any illegal activity, for an illicit or prohibited trade or transportation, to escape or avoid arrest or other similar police action, or in a race or speed test;
perform or authorize repairs or any conversions of a Vehicle;
smoke or use tobacco or similar products in a Vehicle, or allow others to do so;
let animals into a Vehicle, unless the animal qualifies as a guide animal for a person with a disability who accompanies the animal and the guide animal is kept in an appropriate animal carrier;
remove any equipment from a Vehicle;
drive a Vehicle anywhere outside Saudi Arabia; and
use a Vehicle in any manner that we consider dangerous, careless, improper, abusive or otherwise inappropriate, or as a means of committing any act of violence.
at no time shall a Member permit a vehicle to cross a national border or leave the country in which the Trip Period was started. If a vehicle is driven outside Saudi Arabia, the Member will be personally responsible for all costs associated with returning the vehicle to the Saudi Arabia, including, but not limited to, costs associated with vehicle repair, motor-vehicle accidents or collisions and towing services.


WARNING
Operating a Vehicle in breach of the Fully Comprehensive Insurance or the terms of this Agreement can result in loss of the protection of that insurance, and personal financial exposure to a third party claimant, the insurer, or us. Your liability could include, for example, amounts claimed by a third party, reimbursement of a Third Party Liability Insurer for amounts that it has paid, and reimbursement of us for amounts that we have paid, including any insurance deductible.

Making a Stopover
You can interrupt your trip at any time without ending your Rental Period. To do so, remove the Key Fob from the cardholder in the glove compartment, use it to lock the doors and trunk of the Vehicle and take it with you. Before leaving the Vehicle, please make sure that all the windows are closed and that the Vehicle is otherwise secured as well.
Upon returning to the Vehicle, use the Key Fob to unlock the doors and return the Key Fob to the cardholder in the glove compartment. Otherwise, the vehicle cannot be used.

Refueling
Normally, you will not have to refuel during your trip as the ekar team keeps the vehicles fueled up. If during your trip the ekar does require additional fuel, kindly visit the Tasheelat No. 32 - located in Aramco Dhahran Community petrol pump and they will refill your car for free. In the event, the car needs to be filled while in your trip outside Aramco Dhahran, please use your personal fund to do so. After you have completed the refueling process, please keep the receipt and send it to help@ekar.me. ekar will reimburse you onto your credit card for this expense
You are Responsible for Traffic Violations and related Fines and Charges.
You are solely responsible for the consequences of traffic offences and violations, criminal activities, parking violations (including on privately operated parking facilities) that occur in connection with your rental of a Vehicle and you must pay all penalties, fines, towing costs and other charges arising from these offences, activities or violations. You must also pay all toll charges or similar charges imposed in connection with your rental of a Vehicle. If, for any reason, we are required or decide to pay penalties, fines, towing costs, toll charges or other charges on your behalf or on behalf of one of your Emergency Drivers, you agree to reimburse us for the full amount of these penalties, fines, costs or charges.
You agree that we may release your name and other relevant information to any governmental agency or court in relation to these offences, activities, violations, penalties, fines or charges. To the extent permitted by law, we may elect, in our sole discretion, to settle any claims related to the offences, activities or violations referred to above on your behalf or, to transfer any legal process, responsibility or liability related to such claims to you.

Cleaning and Maintenance
We depend on ekar members to return Vehicles in a clean and tidy state. You are responsible for cleaning your rented Vehicle before ending your Rental Period. If you leave a Vehicle dirty or messy, you will have to pay for any required cleaning or detailing in accordance with the Rate Schedule. Since we generally rely on our ekar members to clean Vehicles, we cannot promise that each Vehicle will be clean and tidy and we do not take any responsibility in relation to any objects left in a Vehicle by a previous user.
If any of the Vehicle’s warning or indicator lights come on during your Rental Period, you should stop as soon as possible in a safe place and immediately notify the Call Centre for further instructions by calling the Call Centre (at 920002854). Do not continue to use the Vehicle if the Call Centre advises you or the Vehicle Manual states that the Vehicle is no longer safe to drive.

Ending Your Trip and Returning your Vehicle
When you wish to end your trip and return your rented Vehicle, you must:
park the Vehicle in its assigned and designated ekar parking spot;
ensure that the Vehicle engine is turned off;
ensure that the Key Fob is located the card holders in the Vehicle’s glove compartment;
ensure that the Vehicle is clean and tidy and you have left none of your belongings in the Vehicle;
ensure that all windows, doors, and the trunk are fully closed and that all lights have been turned off; and
ensure that the Vehicle is returned in its original condition, except for ordinary wear and tear due to reasonable use.
To end the Rental Period, you must lock the Vehicle by either using the ekar app. The Rental Period is ended only if the indicator light on the Vehicle’s RFID reader has turned green or orange, and the doors have locked. You are responsible for ensuring that your Rental Period has ended. Otherwise, you will have to pay the rental fees in accordance with the Rate Schedule for as long as the Rental period continues. If you have any difficulties with ending your Rental Period, including if the Vehicle’s RFID reader remains red, please call the Call Centre at 920002854 for assistance.
For more information, please see also the Trip Process and Parking Rules.
We are not responsible for any lost, damaged or stolen personal belongings left in or on a Vehicle at any time.

Emergency Assistance and Accidents
You must immediately report accidents, breakdowns, defects or damages involving your rented Vehicle or its equipment to the Call Centre, calling 920002854. You must follow the instructions provided to you by the Call Centre personnel.

In the Saudi Arabia it is mandatory to file a police report for every accident. You must remain at the accident site until the police have finished making a record of the accident and must take reasonable measures to conserve evidence and mitigate any damages. You must submit a copy of the accident report to us by e-mail or fax.
After an accident, you may only continue your trip with our explicit permission. Unless the Vehicle involved in the accident is towed away, you may only park it in an area that is sufficiently supervised and safe.

No Warranties
While we inspect the mechanical conditions of our Vehicles regularly for safety purposes, you understand that we do not routinely inspect Vehicles after a rental has been completed and that our Vehicles are parked in public places. Accordingly, for your and your passenger’s safety, you are required to inspect each Vehicle before commencing a trip (see the “Pre-Trip Check” section above.) To the maximum extent permitted by law:
we do not guarantee or warrant to you, the performance, availability, reliability, quality, uninterrupted use, security, pricing or operation of your ekar membership or the ekar car sharing program or the condition, safety or fitness of our Vehicles;

we also do not make any express or implied representation, warranty or condition, (including warranties or conditions of title or non-infringement, merchantable quality or fitness for a particular purpose) in respect of your ekar membership or the ekar car sharing program; and
no advice or information, whether oral or written, obtained by you from any of the ekar FZ LLC Parties, including SAMARA creates a term, condition, representation or warranty if it is not expressly stated in this Agreement;
all representations, warranties and conditions of any kind, express or implied are excluded.

Your Responsibility to Pay for Losses and Damages
Vehicle Damage, Loss or Theft during your Rental Period
You are responsible to pay us for any Vehicle Damage, lost, stolen or damaged equipment in connection with your rental of a Vehicle (whether caused by you, your Emergency Drivers or otherwise). This includes any damage caused by accidents, vandalism, soiling, improper use of the Vehicle or your non-compliance with the terms of this Agreement, or the Vehicle Manual. You are also responsible for our costs in temporarily replacing the damaged Vehicle or equipment during repairs or cleaning.
Further, you will be responsible to pay us for all losses or damages resulting from damage to, loss, theft, or improper use of, or failure to return as required any ekar Card. This includes all losses or damages in connection with the theft, loss, damage or improper use of a Vehicle with your ekar membership or the Key Fob of a Vehicle that you have rented.
If you receive any payment or compensation from another person (including your own insurance provider) in connection with any damage, loss or theft of a Vehicle or equipment, you must pay such funds to us. We will apply your payment to reduce any amount you owe us in connection with the damaged, lost or stolen Vehicle or equipment.

In the event of driving outside of Aramco without the necessary documents such as Iqama and valid KSA license, the user will be held responsible for all costs incurred if they have an accident or fines outside the Aramco Dhahran compound as dictated by the insurance.

Your Indemnification Obligations
Without restricting the other remedies available to the ekar FZ LLC Parties, you agree to indemnify the ekar FZ LLC Parties for any loss, liability, claims (including claims by other persons), damages, costs (including our actual costs to defend any claims) and expenses that of the ekar FZ LLC Parties incur arising from or in connection with your or your Emergency Drivers’ non-compliance with the terms of this Agreement, negligence or intentional misconduct.

Insurance and Deductibles
We have placed Fully Comprehensive Insurance for the Vehicles in accordance with Saudi Arabia law and with an insurer or insurers duly authorized to provide insurance in Saudi Arabia, including the Insurance Corporation of Saudi Arabia. Copies of the terms of the Fully Comprehensive Insurance coverage are available upon request. You and your Emergency Drivers qualify as insured under the Fully Comprehensive Insurance according to its terms and so long as your use of the Vehicle is in compliance with this Agreement and the terms of your permission from us to use the Vehicle.

Accidents can be charged, if a Member is at fault for a damage to the vehicle, they will be responsible for a damage and administrative fee of SAR 200 minimum, unless a higher total amount is determined by the insurance company under ekars Fully Comprehensive Insurance agreement.
The Fully Comprehensive Insurance is not “own damage” or collision coverage, and does not cover you with respect to any damage to the Vehicle itself and your obligation to us to ensure that the Vehicle is not damaged during your rental (whether or not you are at fault). The fact that we have arranged for Fully Comprehensive Insurance does not reduce or otherwise affect your responsibility to us or any other person. This agreement does not include any “loss damage waiver” or similar provision.
You are Responsible for Claims not Covered by our Motor Vehicle Insurance
You are also responsible and must indemnify us for any loss, liability, claims (including claims by other persons), damages, costs or expenses in connection with your use of a Vehicle that is not covered by the motor vehicle insurance for our ekar car sharing program or exceeds our insurance coverage for our ekar car sharing program.
We recommend that you seek other insurance protection for claims not covered by the insurance for our ekar car sharing program.
At Fault Accidents and Deductibles
If a court, responsible government agency or our insurance provider determines that you or one of your Emergency Drivers is fully or partially at fault for an accident in connection with your use of a Vehicle your membership may be suspended or terminated at our discretion.
Further, you must indemnify us for any deductible we have to pay to our Fully Comprehensive Insurance providers in connection with any accident or claim in connection with the use of any Vehicle by you or your Emergency Drivers.

Limitations on Our Liability
In addition to any other limitation listed elsewhere in this Agreement, we will not be liable to you or any other person, to the maximum extent permitted by law, for:
any indirect, consequential, incidental, special, aggravated, punitive or exemplary damages directly or indirectly arising from or in any way related to this Agreement, your ekar membership, the ekar car sharing program or any of its features, services or any other part of it (including Vehicles, reservations, your member account, Samara Policy the ekar website, the ekar app and our Call Centre), including loss of profit or revenue, financial loss, loss of business opportunities, breach of privacy or security, property damage, personal injury or any other foreseeable or unforeseeable loss, not matter how it was caused, even if we were negligent or were advised of the possibility of such damages;
the performance, availability, reliability, operation, quality, or pricing of any part of the ekar car sharing program;
the condition, safety or fitness of our Vehicles;
any error or omission in the operation or management in respect of any part of the ekar car sharing program;
any lost, stolen, damaged, or expired identifiers, passwords, codes, benefits, ekar membership cards, discounts, rebates, credits or promotions; or
the denial, restriction, suspension, disruption or inaccessibility of your ekar membership, your participation in any party of the ekar car sharing program.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Saudi Arabia.

ekar will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Saudi Arabia.

When your ekar membership may be suspended or terminated?
We may suspend or terminate your ekar membership for particular reasons
We may immediately suspend or terminate your ekar membership, your participation in the ekar car sharing program or your ability to use any part of the program (including the rental or use of Vehicles) in any of the following circumstances:
if you do not comply with any of the terms of this Agreement;
if you are charged or convicted for a Major Traffic Violation;
if you no longer have a valid Driver’s Licence, Iqama Id, National ID or Aramco ID;
If we receive a complaint about reckless driving during your rental;
if you are found fully or partially at fault for an accident;
if you do not inform us of any of the events described in the “Changes in Status” section above;
if you no longer have an active email address or mobile phone number; and
if we experience any problems with your credit card or any other payment method or if you do not pay any amount owed to us when due.

This Agreement may be Terminated at any Time
We may decide to terminate this Agreement and your ekar membership at any time. If we do so, we will send you a notification email to the email address you have provided to us.

You may also cancel this Agreement and your ekar Membership at any time. We require that you confirm your cancellation in writing.
What Happens When your ekar Membership is Suspended or Terminated
When your ekar membership, your access to the ekar car sharing program, or this Agreement is suspended or terminated, you will no longer be able to reserve or access any of our Vehicles. We will also de-activate other features or functions of your ekar membership card, the ekar App or your member account as we consider appropriate.

In case of a suspension, we may reinstate your ekar membership or your access to the ekar car sharing program as we consider appropriate or if we are satisfied that the reason for the suspension no longer exists. You will be responsible for obtaining and providing to us any information that we may consider necessary or useful to determine whether the reason for a suspension has disappeared. This may include providing us with an updated copy of your official driving record. We may also decide to terminate your ekar membership and this Agreement at any time.

Some of your Duties Continue after Suspension or Termination
Even if this Agreement and your ekar Membership have been suspended or terminated, you must still pay for any amount you owe for fees and other charges, damages and indemnification under the terms of this Agreement.

Privacy Policy
ekar.ae/saudi-aramco/ collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the ekar.ae/saudi-aramco/ website can include information such as the type of browser you are using, and the length of the visit to the website. You may also be asked to provide personally identifiable information on the ekar.ae/saudi-aramco/ website, which may include your name, address, telephone number and e-mail address. This information can be gathered when feedback or e-mails are sent to ekar.ae/saudi-aramco/, when you register for services, or make purchases via the website. In all such cases you have the option of providing us with personally identifiable information.
All credit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

ekar.ae/saudi-aramco/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, ekar.ae/saudi-aramco/ cannot guarantee the security of any information that is disclosed online.

ekar.ae/saudi-aramco/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.

ekar.ae/saudi-aramco/ does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the ekar.ae/saudi-aramco/ website or services and ekar.ae/saudi-aramco/ requests that minors under the age of 18 not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected, ekar.ae/saudi-aramco/ does not knowingly distribute personal information regarding minors under the age of 18.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

How to contact us?
Your feedback is important to us. If you have any questions or concerns about this Agreement or the ekar car sharing program, or if there are any errors that you wish to correct, please contact us by any of the following methods:
calling us toll-free at 920002854 (cell phone prices may vary according to your cell phone provider). The Call center is open 24 hours a day, 7 days a week;
going online at ekar.ae/saudi-aramco/ to access our Frequently Asked Questions and other information;